In the unlikely event that you encounter a problem with one of our apps, please email support at firstname.lastname@example.org.
Before you do, please check below for answers to some common application support issues.
And thank you for your interest in our apps!
Please email us explaining the issue with the below details and a member of our team will be in touch:
Please note that your purchase is linked to the account used at the time of purchasing/subscribing to the app. Unfortunately this cannot be transferred to a different account. Please contact our Support for further advice.
Normally problems with sound are due to the fact that the mute switch on the device is engaged. This can be a little confusing because not all apps obey the mute button, but ours do, so while you will be able to hear other apps, you would not be able to hear ours.
All you have to do is toggle the mute switch which is located on the side of your tablet or smartphone. Once you toggle it you will hear sound again. If there is no mute button please slide up the menu from the bottom of the iPad screen to find the mute button icon.
If you still cannot hear sound, please try the following: Go to Settings > General. Under “Use Side Switch To” please ensure that the “Mute” option is selected, and not the “Lock Rotation” button. Then ensure that the Lock / Unlock setting is switched on (to unlock). You might have to restart your device afterwards.
Should you still have issues, contact our Support with details of the model and OS of the device you are using.
In order to cancel your subscription please follow the below steps:
Purchased on iOS:
Purchased on Google Play:
Purchased on Amazon:
Purchased on the web:
You don’t have to wait for the 7 days to be over, you can cancel at any time at least 48 hours before the end of the trial, and you will still get the full 7 days access to our app.
To locate your subscription details, please follow the steps below:
If you are using an iOS device please see here.
If you are using an Android device, on your Android phone or tablet, open Google Play Store. Check if you’re signed in to the correct Google Account.
Tap Menu and then Subscriptions.
If you are using an Amazon device, please see here.
If you are not seeing the option to “unsubscribe” then you have already cancelled your subscription. You will see “Expires on (date)” which simply means that you have access to the full app until that date but it will not auto-renew since you have already cancelled the subscription.
Unfortunately Google Play does not permit in-app purchases and free apps to be shared via Family Library. Any purchases made in-app will not be shareable via Family Library.